Page 1 of 1
IonCom issues
Posted: Mon May 03, 2021 3:09 am
by Marcin
I submitted 2 sequences to your IonCom programme, however I did not get any information if sequences are being processed. Instead there is a blank page. Would you be so kind to check what is wrong or to explain to me how to proceed please?
Re: IonCom issues
Posted: Wed May 05, 2021 12:34 pm
by robpearc
Thank you for the notification. We are working on fixing the issue ASAP, which arose during our transition to our new web server.
Re: IonCom issues
Posted: Fri May 07, 2021 3:12 am
by Marcin
Thank you.
Is it possible you let me know ASAP?
Bests,
Marcin
Re: IonCom issues
Posted: Wed May 12, 2021 12:06 am
by Marcin
I still do not get a mail or anything else... Can you help please?
Re: IonCom issues
Posted: Wed May 12, 2021 11:02 pm
by robpearc
Do you have your job id or email used to submit your jobs and I will check on the status of your submission.
Re: IonCom issues
Posted: Sun May 16, 2021 6:20 pm
by Marcin
Thanks.
No job ID, I'm afraid. Lost it...Sry
greenb [at] ibb.waw.pl
Can I use my regular mail in case these are our server issues? mr.cingg [at] gmail.com
Thanks again
M