Zhanglab forum

Dear Zhang Lab Team,

Thank you for developing and maintaining such a wide array of publicly accessible bioinformatics tools!

Recently I have been trying to submit a new job to the D-I-TASSER webserver (with the email address ulothrixtenuissima@mail.ru), but when I click "Run D-I-TASSER", it fails with this error:

Traceback (most recent call last):
File "/www/html/D-I-TASSER/receive.cgi", line 231, in <module>
jobID = deposit_job(email, ip, target_name, sequence, init_files)
File "/www/html/D-I-TASSER/module/deposit.py", line 155, in deposit_job
jobID = get_new_jobID()
File "/www/html/D-I-TASSER/module/deposit.py", line 26, in get_new_jobID
lock(job_num_path)
File "/www/html/D-I-TASSER/module/jtools.py", line 100, in lock
os.mknod(lock_path)
PermissionError: [Errno 13] Permission denied

I am not sure what it means exactly, but it appears to be on the server's side. I am also unable to check my jobs' status using the "Check Jobs" page. When I submit my email address, the browser gives me a 502 Bad Gateway Error, although I am definitely registered and have successfully run jobs before...

Is this due to temporary problems with the server itself? Could this be because the web-server is inaccessible from my region (I have to use a VPN to access the website)? Do you have any thoughts on how this could be fixed?

Best regards,
Igor

Dear user,

Thank you very much for reporting this to us. We have fixed the issue and you should be able to submit your job. Please try.

Best,
Xi