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Delay in Job Processing for Protein Sequence Submission

Posted: Tue Sep 23, 2025 3:22 pm
by TBrinate
Greetings sir/ma'am,

I hope this finds you well. I am reaching out regarding a protein sequence I submitted via D-I-TASSER over a month ago. The current status indicates, "Your job has been successfully submitted and is being processed..." but I have not received any updates.

I have a couple of questions:

Has anyone else experienced similar delays with their submissions?
Is there a way to inquire about the specific status of my job?
Given the time this job is taking, is it possible to cancel the old job? I would like to submit a new one, but I'm unable to do so while this job is pending.
Any insights or advice would be greatly appreciated!

Re: Delay in Job Processing for Protein Sequence Submission

Posted: Sun Dec 07, 2025 9:44 pm
by XiZhang
Dear user,

We were restoring our servers on a new computational cluster at that time, which might be the reason of that. Do you still have the issue submitting your job? If so, what is your account? We are happy to assis you.

Best,
Xi